Admission Information

Your admission to Monash Heart Private will be arranged by your doctor’s office.

If you are having a procedure, your doctor will discuss this with you and you must sign a consent form.

Pre-Admission

You may be contacted by our Pre-admission Nurse to discuss your health history and information regarding your hospital stay. If you have any questions about your admission or discharge, please contact the Pre-admission Office on (03) 7511 1531 or (03) 7511 1532.

If you have any medical questions please contact your doctor’s office.

Fees

You will be contacted by our Bookings Office to discuss any out of pocket expenses that may relate to your admission. You can find further information on managing your account on the Financial Information page.

Doctors’ fees are separate to hospital fees. Please contact your doctor’s office for further information.

If you have any questions about managing your account, please contact the Bookings Office on (03) 9594 2555.

IMPORTANT: Booking Process

It is crucial that you complete the digital booking process through the JMPH Patient Portal at least three working days prior to your admission. This allows us to ensure we are appropriately prepared to meet your care needs.

Your doctor will organise for you to receive an SMS with instructions on how to access the JMPH Patient Portal.

Please follow these instructions to complete the required information promptly. Ensure that all sections are filled out completely within the portal.

Fasting

Follow your doctor’s instructions regarding admission time, special preparation, fasting and medications prior to surgery. If you are unclear about these instructions please contact your doctor’s rooms or our Pre-admission Office on (03) 7511 1531 or (03) 7511 1532.

Interpreter Services

If you require an interpreter during your admission, please let us know on your patient information registration form and one will be arranged for you.