Visitors at Monash Heart Private

Your family and friends are welcome to visit you whilst you are in hospital. It is important for patients to rest and recuperate and as such, visiting hours are in place.

Visiting hours

Visiting hours are from 10 am to 8 pm unless specified otherwise.

Guidelines for visiting

The following general guidelines apply to most areas within Jessie McPherson Private Hospital:

  • Two visitors are permitted at any one time (or as agreed with the nurse or midwife in charge of the ward per individual patient needs).
  • Visitors can visit for any length of time during visiting hours unless a patient’s clinical team advises otherwise.
  • Visiting hours will be from 10 am to 8 pm. Visits outside these times are by arrangement only.
  • Consumers have the right to determine who may visit them and when they want to receive visitors, including the option to request no visitors.
  • The number of children at the bedside may be limited according to local conditions as directed by the nurse or midwife in charge.
  • Our teams are aware that consumers from culturally and linguistically diverse backgrounds and/or with special needs may have different needs regarding visiting hours and the role of their support persons. We will do our best to be responsive and flexible to these needs, acknowledging the important role that family and carers play for some of our patients.
  • Where patients are unable to receive visitors in person, we encourage virtual visiting.
  • Visitors should use a face mask when entering any clinical areas (e.g. wards, clinics, emergency department).

 

Privacy

Visitors must be respectful of the patient, other patients, visitors and employees.

There may be times when visitors will be asked to leave the patient to enable employees to attend to a patient’s care or to provide appropriate patient privacy. Visitors will be advised when they can return to the ward/unit.

Visiting safely

Visitors are asked to sanitise their hands before and after spending time with a patient. Please use the hand sanitiser provided. Visitors should use a face mask in any clinical areas (wards, clinics, emergency department).

Visitors who feel unwell or who have experienced fever/chills, sore throat, cough, vomiting or diarrhoea in the previous 48 hours are asked not to visit until they are well.

Behavioural expectations

Patients, support persons, visitors and employees have the right to feel emotionally and physically safe, to be listened to, and to be treated with respect and dignity. It is a requirement that patients, support persons, visitors and employees behave in accordance with community and legal expectations.

The following behaviours are not acceptable and will not be tolerated:

  • Aggressive behaviour, harassment and intimidation
  • Threatening language towards patients, support person(s), visitors or staff
  • Physical attacks to people or property
  • Obscene, racist, sexist or demeaning language

Consideration should be given to keeping noise at a minimum, so please use radios, televisions, mobile phones, etc quietly.

Visit the Contact Us page to learn how to get here.

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