During your stay
Monash Heart Private is situated on level six of the Victorian Heart Hospital, all patient rooms are private and boast great views of the south east of Melbourne. All rooms have a private en suite and complimentary toiletry pack.
The Monash Heart Private in-patient menu has an excellent variety of choices to ensure you are well catered for during your stay.
You will be able to make meal choices through the Patient Entertainment System on the in-room TV. There is also an option to scan a QR code and meet with a kitchen representative for additional assistance if required.
Each patient bed area is provided with a telephone and local calls are provided free of charge. International, interstate and mobile call charges will be included in your final account. To make a phone call, dial ‘0’ then enter the telephone number.
Mobile phones are permitted within the hospital, however we ask that you be courteous when using mobile phones. Mobile phone usage may be restricted in certain areas such as birth suites, theatre and the Intensive Care Unit.
Each patient room is equipped with a television with all the free-to-air channels, including music/radio channels.
Internet access (Wi-Fi)
The hospital provides free Wi-Fi for patients and families.
On admission to hospital a staff member will apply a patient identification (ID) band to your arm or leg.
If you have an allergy to any food, medication or other substance you will need to notify our staff, and you will have a red ID band applied to alert staff of your allergy.
Throughout your hospital stay you will be asked to repeat your name and date of birth regularly as this helps staff to identify the correct patient.
Whilst this can seem unnecessary at times, it is an important part of ensuring you are provided with safe care.
At Monash Heart Private we endeavour to involve our patients in clinical handover as much as possible. This process will often take place in your room and involve your input, to keep you informed of your current status, progress and plans for your care.